Refund policy
Effective October 31, 2026. This applies to every order placed with Crystal Slat through crystalslat.shop. You get a 30-day window, counted from delivery day, to start a return.
- Check the item. It has to be untouched by tools, never mounted and still inside the box it came in. A panel that has been trimmed, glued or hung is only accepted back if it is faulty.
- Tell us first. Write to contact@crystalslat.shop with the order number and a list of what is coming back. Expect our reply, with the address to ship to, by the end of the next business day. A box that turns up unannounced may be refused.
- Ship it back. Changed your mind? The cost of sending it back is yours. If our mistake caused the return — a damaged, faulty or incorrect item — that cost is ours.
- Get your money. Once the box arrives we look it over and email you the decision. Approved amounts are credited to the card or account you originally paid with; allow your bank 5–10 business days to show it. Whatever you paid for Express delivery is kept.
- Faulty on arrival. A defect showing up out of the box? Snap the item plus its wrapping within a week of delivery (7 days), send the pictures over, and pick between a no-charge swap and a complete refund.